Client Success Manager
Here's an exciting career prospect for you - it combines creativity, digital marketing, and managing customers all at the same time. The Client Success Manager is a pivotal role as it increases the customers' visibility on Digital platforms and helps the customer to be successful.
If you're a creative livewire, have incredible knowledge of social media platforms, and have a desire to make your customer successful, then this is the perfect job opportunity for you.
Customer Success Manager Job Description
As a Customer Success Manager, you will be responsible for driving all business parameters for our customers to succeed.
- Understand our customers' key business requirements
- Create a Digital Marketing strategy and calendar to achieve customers' business goals
- Create engaging captions for social media and post content on a regular basis
- Create appropriate content and SEO text for websites
- Engage with customers on regular basis to apprise them of outcomes and next steps
- Work closely with web designers and graphics designers to deliver over and above customers' expectations
Customer Success Traits & Qualifications
The following traits are essential for this role:
- Quick thinking and ability to empathize and understand the customers' business requirements
- The ability to write impeccable and appropriate content for social media and websites
- Must be confident, with strong comprehension skills and the ability to articulate ideas and vision to the customer
- Must have exceptional English writing skills
- Must be aware of the latest trends on Social Media - deep knowledge of Instagram is very important
- Content creation for stories and Instagram Reels with select customers (desirable)
- Ability to respond quickly and meaningfully to customers
Location - Bangalore