Client Success Manager

Here's an exciting career prospect for you - it combines creativity, digital marketing, and managing customers all at the same time. The Client Success Manager is a pivotal role as it increases the customers' visibility on Digital platforms and helps the customer to be successful.

If you're a creative livewire, have incredible knowledge of social media platforms, and have a desire to make your customer successful, then this is the perfect job opportunity for you.

Customer Success Manager Job Description

As a Customer Success Manager, you will be responsible for driving all business parameters for our customers to succeed.

• Understand our customers' key business requirements
• Create a Digital Marketing strategy and calendar to achieve customers' business goals
• Create engaging captions for social media and post content on a regular basis
• Create appropriate content and SEO text for websites
• Engage with customers on regular basis to apprise them of outcomes and next steps
• Work closely with web designers and graphic designers to deliver over and above customers' expectations
• Grow, improve social media metrics like engagement, reach and conversions

Customer Success Traits & Qualifications

The following traits are essential for this role:

• Quick thinking and ability to empathize and understand the customers' business requirements
• The ability to write impeccable and appropriate content for social media and websites
• Must be confident, with strong comprehension skills and the ability to articulate ideas and vision to the customer
• Must have exceptional English writing skills
• Must be aware of the latest trends on Social Media - deep knowledge of Instagram is very important
• Content creation for stories and Instagram Reels with select customers (desirable)
• Ability to respond quickly and meaningfully to customers

Location - Bangalore